Privacy policy

We collect only the information necessary to deliver reliable, secure, and efficient transportation and logistics services.

This may include:

Personal and business information you provide directly, such as your name, company name, email address, phone number, and inquiry details.

Service-related information shared when requesting quotes, scheduling transportation, or contacting our support team.

Website usage data, collected anonymously, such as visited pages, time spent on the website, and general geographic location, to help us improve performance and user experience.

Winch does not collect unnecessary personal data and does not sell, rent, or share your information for advertising or promotional purposes.

Your information is used strictly for operational and service-related purposes, including:

Responding to inquiries and preparing service quotations.

Managing transportation operations, bookings, and customer communication.

Providing customer support and service updates.

Improving website usability, content, and overall user experience.

Maintaining internal records required for operational, contractual, or legal compliance.

We never use your data for purposes unrelated to our services.

The Winch website uses limited cookies to enhance website functionality and understand general user behavior.

These cookies:

Do not identify individual users personally.

Are not used for advertising or remarketing.

You may disable cookies at any time through your browser settings.

We use trusted, industry-standard analytics tools to monitor website performance and traffic trends.

We take data protection seriously and apply appropriate technical and organizational measures to safeguard your information.

All data is:

Stored on secure servers.

Accessible only to authorized Winch personnel who require access to perform their duties.

Protected using encryption, access controls, and security best practices.

Information is retained only for as long as necessary to fulfill operational, contractual, or legal obligations.

As a Winch client or website visitor, you have the right to:

Request access to the personal data we hold about you.

Request correction or deletion of inaccurate or outdated information.

Withdraw consent for marketing or non-essential communications at any time.

To exercise these rights, please contact us at:

privacy@winch.com

We are committed to responding promptly and transparently.

Winch works only with trusted third-party service providers that support our operations and website functionality, such as:

Web hosting and performance monitoring services.

Analytics and communication tools.

Customer management and operational systems.

All third parties are required to comply with applicable data protection standards and are prohibited from using your data for their own marketing or unrelated purposes.

This Privacy Policy may be updated periodically to reflect changes in our services, operations, or legal requirements.

Any updates will be published on this page. We encourage you to review this policy regularly.

The latest version will always be available on the Winch website.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: info@winch.sa